Support Center
We're here to help. Reach out to our support team for any questions, technical issues, or concerns about the Real Public School platform.
Contact Support
Support Email
tbgaming796@gmail.comSend us an email describing your issue and we will get back to you as soon as possible.
Response Time
We typically respond within 1–3 working days. For urgent security concerns, please include "URGENT" or "SECURITY CONCERN" in your email subject line.
What We Can Help With
Login & Account Issues
Trouble signing in, forgot password, account locked, or unable to access your account.
Technical Problems
App not loading, features not working, errors on screen, or performance issues.
Data & Records
Questions about attendance, results, homework, fee records, or uploaded documents.
Policy Questions
Clarifications about school policies, data usage, privacy, or terms of service.
How to Reach Us
To help us resolve your issue quickly, please include the following details in your support email:
- Your full name and role (Student / Teacher / Parent / Admin)
- Class and section (for students and parents)
- A clear description of the issue or question
- Any error messages you are seeing (copy the exact text or attach a screenshot)
- The device type and browser/app version you are using
- Date and time when the issue occurred
Frequently Asked Questions
How do I reset my password?
Use the "Forgot Password" option on the login screen. An OTP or reset link will be sent to your registered email or mobile number. If you still cannot access your account, contact support at tbgaming796@gmail.com.
How long does it take to get a support response?
We aim to respond to all support requests within 1–3 working days. Complex technical issues may take slightly longer. You will receive a confirmation email once your request is received.
What information should I include in my support email?
Please include your full name, role (student/teacher/parent), the issue you are facing, any error messages you see, and the device/browser you are using. Screenshots are helpful if applicable.
Can parents contact support on behalf of their child?
Yes. Parents and guardians may contact support regarding their linked student's account. Please mention your child's name and class when writing in.
How do I report a security concern or data breach?
If you suspect unauthorized access or a data security issue, please email tbgaming796@gmail.com immediately with the subject line "SECURITY CONCERN". We treat all security reports with the highest priority.
I found incorrect information in my records. What should I do?
Contact your class teacher or school administrator first. If the issue is not resolved, email our support team at tbgaming796@gmail.com with the details of the incorrect information.
Still Need Help?
If you couldn't find the answer you were looking for, don't hesitate to reach out directly. Our support team is happy to assist.
Send a Support EmailSupport page — Real Public School Platform · Contact: tbgaming796@gmail.com