1. Introduction
Real Public School ("we", "our", or "the School") is committed to protecting the privacy and security of all individuals who use our school management platform. This Privacy Policy describes how we collect, use, store, share, and protect personal information of students, teachers, staff, parents, and guardians.
This policy applies to the Real Public School management application, including its web and mobile interfaces, administrative portals, and any associated digital services operated by the School.
Policy Scope
By using our platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact the school administration.
2. Information We Collect
We collect only the information necessary to provide educational and administrative services. The types of information we collect include:
- Identity information: Names, dates of birth, photographs, admission numbers, roll numbers
- Contact information: Mobile numbers, email addresses, home addresses
- Authentication information: Usernames, encrypted passwords, session tokens
- Academic information: Grades, marks, attendance records, homework submissions
- Financial information: Fee payment records, transaction references (not raw card/UPI data)
- Uploaded content: Documents, images, PDFs, videos submitted through the platform
- Technical information: Browser type, device type, server-side error logs for platform maintenance
We do not collect unnecessary personal information. Collection is limited to what is required for the legitimate functioning of the school management system.
3. Student Information
Student information is among the most sensitive data handled by our platform. We collect and maintain the following student-related information:
- Full name, date of birth, gender, photograph
- Admission number, roll number, class, section, academic year
- Parent/guardian names and contact details
- Residential address
- Academic performance records, examination results, report cards
- Attendance records
- Homework and assignment submissions
- Fee payment records
Student Data Protection — Critical
4. Teacher / Staff Information
We collect and maintain the following information for teachers and staff members:
- Full name, employee ID, designation, department
- Official contact email and phone number
- Assigned classes, subjects, and sections
- Login credentials (encrypted)
- Attendance and leave records
- Documents uploaded in an official capacity
- Activity logs related to platform use
Teacher information is accessible only to the teacher themselves and authorized school administrators. Teachers may access student information only for their assigned classes and responsibilities.
5. Parent / Guardian Information
We collect the following information for parents and guardians:
- Full name, relationship to student
- Mobile number and email address
- Home address (as provided)
- Login credentials (encrypted)
- Communication history with the school
- Fee payment history linked to their student(s)
Parents and guardians may access information pertaining only to their linked student(s). They do not have access to other students' information.
6. Mobile Number and Email Information
Mobile numbers and email addresses are collected for the following purposes:
- Account registration and login
- Official school communications and notifications
- Fee payment receipts and reminders
- Academic alerts (results, attendance, homework)
- Emergency communications
Contact information is not shared with third parties for marketing purposes. It is used solely for school-related communications.
Communication Consent
7. Login and Authentication Information
We collect information necessary for secure authentication:
- Usernames and encrypted passwords (passwords are never stored in plain text)
- Login timestamps and session information
- Failed login attempt logs (for security monitoring)
Password Security
8. Attendance Information
The platform records student and, where applicable, staff attendance. Attendance data includes:
- Daily presence/absence status
- Date and time of attendance marking
- The staff member who recorded the attendance
- Any remarks or leave reasons provided
Attendance records are accessible to the student (or their parent/guardian), assigned teachers, and school administrators. Attendance data is used for academic reporting and school administration purposes only.
9. Academic Records
Academic records maintained on the platform include class performance data, subject-wise grades, teacher remarks, and academic history. These records are:
- Accessible only to the student, their parent/guardian, assigned teachers, and administrators
- Protected against unauthorized modification — only authorized staff may update academic records
- Subject to authorized review and correction processes for important changes
- Retained for the duration required by school policy and applicable regulations
10. Examination and Result Information
Examination and result data includes marks, grades, rank information, and report cards. This data is:
- Entered and verified by authorized teaching staff
- Accessible to the relevant student and their parent/guardian after official declaration
- Not shared publicly or with unauthorized parties
- Subject to a correction/dispute process through school administration
11. Homework and Assignment Information
Homework and assignment submissions are stored on the platform. This includes:
- Assignment descriptions and instructions (created by teachers)
- Student submissions (text, uploaded files)
- Submission timestamps
- Teacher feedback and grades
Assignment submissions are visible only to the submitting student, their parent/guardian, and the assigned teacher. Other students cannot view another student's submission.
12. Fee and Payment Information
The platform records fee-related information including:
- Fee structure and applicable amounts
- Payment dates and amounts
- Transaction reference numbers
- Payment method (e.g., online transfer, cash — not raw card data)
- Payment status (paid, pending, overdue)
- Generated receipts
Sensitive Payment Data
13. Uploaded Files, Images, PDFs, and Videos
Users may upload various files through the platform. All uploaded content is:
- Accessible only to authorized users based on their role and context
- Subject to file type and size restrictions
- Reviewed for policy compliance where feasible
Uploaded files include student homework, result documents, certificates, school notices, and administrative documents. Files are not publicly accessible without authorization.
14. Notices and Announcements
School notices and announcements published on the platform are accessible to intended recipients based on their role (school-wide, class-specific, or role-specific). Notice content, publication date, and author are recorded. Notices may include attachments subject to the file upload policy.
15. Device and Technical Information
When you access the platform, the following technical information may be collected for security and operational purposes:
- Browser type and version
- Device type (desktop, mobile, tablet)
- Server-side error logs for debugging and platform maintenance
This technical information is used for platform maintenance and security monitoring. It is not used for advertising purposes.
16. How Information Is Used
Information collected through the platform is used for the following purposes:
- Providing and maintaining school management services
- Managing student enrollment, attendance, and academic records
- Processing fee payments and generating receipts
- Facilitating communication between the school, teachers, parents, and students
- Sending official notifications, alerts, and announcements
- Ensuring platform security and preventing unauthorized access
- Generating administrative reports for school management
- Complying with applicable legal and regulatory requirements
- Investigating complaints and resolving disputes
We do not use personal information for commercial advertising, profiling for non-educational purposes, or any purpose inconsistent with school administration.
17. How Information Is Stored
Information is stored on secure servers. The school uses cloud-based infrastructure for data storage. Key storage practices include:
- Data transmitted over encrypted connections (HTTPS/TLS)
- Role-based access controls limiting who can access stored data
- Separation of production and development environments
We take reasonable measures to protect stored information. For detailed information about our security practices, please refer to the Data Protection & Security page.
18. Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Security measures include authentication controls, role-based access restrictions, and secure communication protocols.
For detailed information about our security measures, please refer to the Data Protection & Security page.
19. Data Retention
Personal information is retained for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law or school policy. Retention guidelines include:
- Active student records: Retained throughout the student's enrollment and for a period after leaving as required by school policy
- Alumni records: Retained as required for academic certification purposes
- Financial records: Retained as required by applicable accounting and tax regulations
- Login and security logs: Retained for a defined security review period as determined by the school administration
- Deleted account data: Removed within a reasonable period following verified deletion requests, subject to legal hold requirements
20. Who Can Access Information
Access to information on the platform is governed by strict role-based access controls:
- Students: May access only their own permitted information (their own results, attendance, homework, notices)
- Parents/Guardians: May access information related to their linked student(s) only
- Teachers: May access information necessary for their assigned classes and responsibilities only
- School Administrators: Have controlled administrative access appropriate to their role
- Technical Staff: Access limited to what is necessary for platform maintenance, with appropriate oversight
No Public Exposure
22. Payment Gateway Data Handling
Where online fee payments are enabled through a third-party payment gateway:
- Payment credentials (card numbers, CVV, UPI PIN) are processed by the payment provider, not stored by the school
- The school receives only a transaction reference number and payment status confirmation
- The payment provider's own privacy policy and security practices govern the payment transaction
- Users are advised to review the payment provider's policies before completing a transaction
If online payment is not currently enabled, fee payments are recorded manually by authorized school staff.
23. Email / Notification Service Handling
Where email or SMS delivery services are configured and enabled for the platform, these services receive the recipient's email address or mobile number solely for the purpose of delivering the requested school communication. Such services are not currently active by default and depend on the school's platform configuration.
The availability of email and SMS notification services depends on the school's current platform configuration.
24. File Storage Handling
Files uploaded to the platform are stored with access controls so that only authorized users can access them. Direct access to stored files is not available to end users — all file access is mediated through the platform's access control layer.
26. Children's / Student Data Protection
The platform handles information about minor students. We apply heightened protections for student data:
- Student data is accessible only to authorized school personnel and the student's parent/guardian
- Student information is never used for commercial profiling or advertising
- Data minimization principles apply — we collect only what is necessary for educational administration
Legal Compliance Note
27. Parent / Guardian Rights
Parents and guardians have the following rights regarding their child's information:
- Right to access: Request a copy of your child's personal information held by the school
- Right to correction: Request correction of inaccurate information
- Right to know: Be informed about what information is collected and how it is used
- Right to raise concerns: Submit a grievance if you believe information has been mishandled
To exercise these rights, please contact the school administration using the details on the Contact / Grievance page.
28. Data Correction and Deletion Requests
If you believe information held about you or your child is inaccurate, you may request a correction through the school administration. Deletion requests will be considered subject to:
- Legal obligations to retain certain records
- School policy on record retention
- The nature of the information and its purpose
Requests for correction or deletion should be submitted in writing to the school's designated contact. The school will respond within a reasonable timeframe.
29. Security Incident Handling
In the event of a security incident that may affect personal information, the school will:
- Investigate the incident promptly
- Take immediate steps to contain and remediate the issue
- Notify affected individuals where appropriate and required
- Review and improve security measures to prevent recurrence
If you discover or suspect a security vulnerability in the platform, please report it immediately to the school administrator. Do not attempt to exploit or further investigate the vulnerability yourself.
30. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes:
- The version number and "Last Updated" date will be revised
- Users will be notified through the platform or by email
- Continued use of the platform after the effective date constitutes acceptance of the updated policy
Previous versions of the policy will be archived and available upon request from the school administration.
31. Contact Information
For questions, concerns, or requests related to this Privacy Policy, please contact:
School Name
Real Public School
Official Email
tbgaming796@gmail.com
Phone
+91-7783091380
Address
Chhapiya Buzurg, Siwan
For formal grievances, please use our Grievance Submission Form.