1. Introduction
Real Public School provides parents and guardians with access to the school management platform so they can stay informed about their child's attendance, academic progress, homework, fee status, and school notices.
By using the platform, parents and guardians agree to use it responsibly, to protect the privacy of their child and other students, and to comply with these guidelines and the school's Terms & Conditions.
Linked Student Access
2. Account Security
Parents and guardians are responsible for the security of their platform account:
- Keep your username and password strictly confidential — do not share them with anyone, including your child
- Use a strong, unique password that you do not use for other services
- Log out of your account when using shared or public devices
- Do not allow another person to use your account
- Report any suspected unauthorized access to your account immediately to the school administration
- Do not attempt to access another parent's, student's, or teacher's account
Account Responsibility
4. Reviewing Your Child's Information
When reviewing your child's information on the platform:
- Review attendance, results, homework, notices, and fee information regularly to stay informed about your child's progress
- Use the information to support your child's education — not to pressure or penalize them unfairly
- Understand that some information (such as detailed exam papers) may not be available on the platform for security reasons
- Contact the school if you have questions about any information displayed
- Do not screenshot or share your child's academic information publicly without their consent
5. Incorrect Information
If you believe any information about your child is incorrect:
- Contact the school administration or the relevant teacher through the platform's communication features or in person
- Do not attempt to modify records yourself — parents do not have permission to edit school records
- Provide clear and accurate information to support any correction request
- Allow the school a reasonable time to investigate and respond to your request
- If you are not satisfied with the response, use the school's formal grievance process
Record Corrections
6. Communication Features
When using the platform's communication features:
- Communicate respectfully and professionally with teachers and school staff at all times
- Use communication features only for legitimate school-related purposes
- Do not send harassing, threatening, abusive, or offensive messages
- Do not send unsolicited bulk messages or spam
- Do not use the communication features to discuss or share another student's information
- Understand that communications through the platform may be reviewed by school administrators if required
7. Fee & Payment Information
When using the fee payment features:
- Review fee statements carefully before making payments
- Keep payment receipts and transaction references for your records
- Report any discrepancies in fee amounts or payment records to the school administration promptly
- Do not share your payment credentials (card numbers, UPI PINs, passwords) with anyone
- Contact the school for any failed transactions or payment disputes
For detailed information about fee payment, refunds, and payment processing, please refer to our Fee Payment & Refund Policy.
8. Privacy of Other Students
Parents and guardians must respect the privacy of other students and families:
- Do not attempt to access information about students other than your linked child
- Do not share another student's academic results, attendance, or personal information
- Do not use information obtained through the platform to make comparisons or judgments about other students publicly
- Respect the confidentiality of any information about other students that you may incidentally encounter
Student Privacy
9. Keeping Contact Details Current
It is important that your contact information is kept up to date:
- Ensure your mobile number and email address are current so you receive important school notifications
- Update your contact details promptly if they change
- Ensure your emergency contact information is accurate
- Contact the school administration if you are unable to update your details through the platform
10. Prohibited Actions
Parents and guardians must not:
- Share their account credentials with their child or any other person
- Attempt to access information about students other than their linked child
- Attempt to modify, delete, or manipulate any school records
- Use the platform for any commercial, advertising, or non-school purpose
- Attempt to bypass security controls or access restrictions
- Harass, threaten, or abuse school staff through the platform's communication features
- Share screenshots or recordings of the platform's content publicly without authorization
11. Reporting Issues
Parents and guardians are encouraged to report:
- Any suspected unauthorized access to their account
- Any information that appears to be incorrect or missing
- Any technical problems with the platform
- Any concerns about the platform's content or functionality
Reports can be made through the Grievance / Contact section or by contacting the school administration directly.
12. Contact
For questions about these guidelines or to raise a concern, please contact the school administration or use our Grievance Submission Form.